Survey
Are you a ClassPass or Transform Member?
(Required)
I am a ClassPass member
I am a Transform member
What do you enjoy most about using ClassPass?
(Required)
Variety of fitness classes
Flexibility in scheduling
Affordability
Access to different studios/gyms
Other
What made you decide to join Transform as a member?
(Required)
Cost benefits
Access to exclusive classes or facilities
Strong sense of community
Personalized attention/training
Membership Perks
Other
What specific types of classes do you most frequently attend through ClassPass?
(Required)
Yoga/Pilates
Strength training
Cardio/HIIT
Dance
Other
How important is having access to a consistent set of classes and facilities?
(Required)
Very important
Somewhat important
Neutral
Not very important
Not important at all
When choosing a fitness studio or gym, which factors are most important to you?
(Required)
Price/membership costs
Class availability and scheduling
Facility amenities (e.g., equipment, showers)
Quality of instructors
Community atmosphere
How does the experience at Transform as a member differ from other gyms where you have been a member?
(Required)
More personalized service and support
Greater flexibility in class scheduling
Better access to facilities/equipment
Closer relationships with instructors and staff
Other
Have you considered joining a single fitness studio or gym instead of using ClassPass? Why or why not?
(Required)
What improvements or additional offerings could make your membership experience even better?
(Required)
Lower membership costs or discounts
More class variety or different types of classes
Extended hours or more class availability
Updated equipment or amenities
More personalized services (e.g., nutrition, personal training)
Social events or community-building activities
Better scheduling or booking system
Nothing, I’m satisfied
Other
What could Transform offer to make a membership more appealing to you compared to ClassPass?
(Required)
What would you say to a ClassPass user who is considering joining Transform as a full member?
(Required)
