Refund, Cancellation, & Purchase Policy

Studio Terms & Policies

Assumption of Risk & Release

By participating in any class or activity at Transform Colorado (“Transform”), you acknowledge and agree to the following:

  • Safekeeping of belongings: Transform is not responsible for the safekeeping, loss, theft, or damage of any personal belongings.

  • Voluntary participation: You understand classes may be physically strenuous and you voluntarily participate with full knowledge of the risks of personal injury, property loss, or death.

  • Release of claims: You, your heirs, assigns, and legal representatives agree not to sue and to waive and releaseany and all claims of any kind against Transform Colorado, its owners, members, employees, and agents for personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.

  • You further agree to comply with Transform’s cancellation and attendance policies outlined below.

Cancellation, Late Cancel & No-Show Policy

  • Cancellation window: You may cancel a reservation up to 12 hours before class start time; the class credit will be returned to your account.

  • Late cancel: Cancellations made within 12 hours of class start forfeit the class and incur a $15 late-cancel fee.

  • No-show: Failure to cancel and failure to attend will forfeit the class and incur a $25 no-show fee.

  • ClassPass clients: If you book via ClassPass and late cancel and/or no-show, you may be charged by ClassPassas well as by Transform in accordance with the above fees.

  • Timeliness: If you arrive late (grace period: 2 min after start of class time), your spot may be released to a waitlisted client.

Toe-Sock Requirement

  • Grip (toe) socks are required in all pilates based classes.

  • If you arrive without toe socks, you must purchase a pair at the studio to participate.

  • Clients without required socks cannot join class, and class/fee + class forfeiture may apply.

Reservations, Billing & Payment

  • Reservation eligibility: You must have class credits or an active unlimited/recurring series to reserve a class. Create or log in to your account to purchase. Prices are subject to change without notice.

  • Card on file: A valid credit/debit card is required on file at all times to participate.

  • Charge timing: Your card is charged when you submit your purchase. Upon approval, credits/series are immediately delivered to your account.

  • Delinquency: If you fail to pay charges when due, or your card declines, Transform may suspend or terminate your access. You are responsible for all amounts due and any collection and/or attorney fees incurred in collecting past-due balances.

Memberships & Credits (Purchases Are Final)

  • Non-refundable / non-transferable: All class credits are non-refundable and non-transferable. Credits are not exchangeable.

  • Recurring memberships: Bill automatically based on the plan interval. All charges are final once processed.

  • Termination notice: Recurring memberships require a minimum 30-day written notice prior to your next billing date to terminate.

    • If written notice is provided within 30 days of the next billing date, one final payment will be charged and the membership remains active through that paid period.

    • Written notice may be submitted via email to the studio’s main address.

Instructors & Schedule

  • Class spot, not instructor: Purchases secure a class spot, not a particular instructor.

  • Subject to change: Instructors and schedules may change without notice.

By creating an account, making a purchase, and/or attending class, you confirm that you have read, understand, and agree to the Terms & Policies above.